Online Policies

Customer Service

Verbena
123 Main Street
Greenport, NY 11944
tel. (631) 477-4080   fax (631) 477-4019

Returns & Exchanges

Customer satisfaction is our highest priority. If you are dissatisfied with your purchases, we will gladly accept returns of items in original, sellable condition within 10 days. Returns must be postmarked within 10 business days of the original delivery date. Please contact us via phone: 631-477-4080 or email: customerservice@verbena.net to obtain a RA (Return Authorization) number. Include the original receipt with the returned merchandise and ship to: Verbena 123 Main Street Greenport, NY 11944 Attn: RETURNS - RA# (write-in appropriate number).  Returned merchandise will be credited to the credit card used to make original purchase. We cannot refund or reimburse any shipping and handling charges.  

Verbena is not responsible for loss or damage of return shipments. Please insure and package carefully!

Shipping & Handling

Our shipping and delivery days are Monday through Friday, excluding holidays.  All orders received before noon (12pm) Eastern Standard Time will be processed and shipped the same day.  We ship domestic packages via UPS.  Our regular shipping is UPS Ground: allow 5 to 7 business days. For UPS Next Day Air, 2nd Day Air, and 3-Day Select shipping, your order must be placed by noon (12pm) EST to insure delivery by desired date.  Orders placed after noon (12pm) EST on Friday will be processed on Monday. 

We ship to Canada, all members of the European Union, Australia, New Zealand, and Japan.  Our international orders ship via the United States Postal Service.  We will contact all international customers to confirm shipping costs.  Shipping is FREE on all purchases totaling $100 or more - excluding international orders and orders shipping to Hawaii and Alaska.

If you would like to arrange an alternative shipping method, please contact us via phone: 631-477-4080 or email: customerservice@verbena.net.

Sales Tax

New York sales tax at the current rate of 8.625% will be added to all New York orders.

Personal Attention to Each Order –
There's someone responsible for your order from placement to shipping. If needed, we will contact you to clarify your order.

Free Gift Wrap –
Our elegant kraft paper, custom printed satin ribbon and a handwritten notecard with your message make any gift special.

Special Requests –
We want to help! If you send us an email at customerservice@verbena.net with your request, we will get back to you quickly and professionally.

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)